Manage all customer service communications in one single platform

Engage and retain customers regardless of the channel they use. WorkPlus enables you to manage emails, SMS, live chat, and social media inquiries in one security-first hub.

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The need for engaging customer service communications

89%

of customers stopped doing business with a company after experiencing poor customer service.

RightNow Customer Experience Impact Report

62%

of global consumers switched service providers due to poor customer service in 2019.

Accenture Global Consumer Pulse Survey

86%

of buyers say that they would be willing to pay more for a better customer experience.

CEI Survey

7x

more costly to attract a new customer than it is to retain an existing customer.

White House Office of Consumer Affairs

The #1 platform for exceptional customer service

Talk to prospects and customers in one place, regardless of how they connect with you.

Bring data protection into every customer conversation

Excellent customer experience starts with integrating the customer journey’s multiple touchpoints. WorkPlus offers that and more: its enterprise-grade features provide the peace of mind to handle any client’s sensitive information securely.

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Open source transparency

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Data compliance

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End-to-end encryption

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LDAP authentication and group sync

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2FA (two-factor authentication)

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OAuth providers

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SSO via SAML 2.0

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Cloud or self-hosted

Empower your customer service

team with WorkPlus

Enable agents to speed up interactions with automation, smart queues, saved replies, and intuitive features. Help managers & supervisors lead the support team to maximum performance while being data-driven.

The #1 platform for exceptional customer service

Talk to prospects and customers in one place, regardless of how they connect with you.

01

All client communication on a single inbox

Support customers on their favorite channels: Email, Twitter, Whatsapp, SMS, LiveChat, and Messenger. Combine all messages across channels on WorkPlus

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02

Omnichannel help desk solutions

Ticketing system, complete chat history, and role-based permission. Provide 24/7 support to clients from anywhere: mobile device, desktop, or web browser.

03

Automate messages

Integrate WorkPlus with chatbots and machine learning apps to scale customer service. Integrate with Amazon Lex, IBM Watson, Azure Bot Service, Chatfuel, Algolia, and Ilhasoft.

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Analytics & monitoring tools

Gain key insights into the customer experience with real-time data about team performance, client engagement, and support efficiency.

Start Your Free Trial of WorkPlus

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