The need for engaging customer service communications
89%
of customers stopped doing business with a company after experiencing poor customer service.
RightNow Customer Experience Impact Report
62%
of global consumers switched service providers due to poor customer service in 2019.
Accenture Global Consumer Pulse Survey
86%
of buyers say that they would be willing to pay more for a better customer experience.
CEI Survey
7x
more costly to attract a new customer than it is to retain an existing customer.
White House Office of Consumer Affairs
The #1 platform for exceptional customer service
Talk to prospects and customers in one place, regardless of how they connect with you.
Bring data protection into every customer conversation
Excellent customer experience starts with integrating the customer journey’s multiple touchpoints. WorkPlus offers that and more: its enterprise-grade features provide the peace of mind to handle any client’s sensitive information securely.
Open source transparency
Data compliance
End-to-end encryption
LDAP authentication and group sync
2FA (two-factor authentication)
OAuth providers
SSO via SAML 2.0
Cloud or self-hosted
The #1 platform for exceptional customer service
Talk to prospects and customers in one place, regardless of how they connect with you.
01
All client communication on a single inbox
Support customers on their favorite channels: Email, Twitter, Whatsapp, SMS, LiveChat, and Messenger. Combine all messages across channels on WorkPlus
02
Omnichannel help desk solutions
Ticketing system, complete chat history, and role-based permission. Provide 24/7 support to clients from anywhere: mobile device, desktop, or web browser.
03
Automate messages
Integrate WorkPlus with chatbots and machine learning apps to scale customer service. Integrate with Amazon Lex, IBM Watson, Azure Bot Service, Chatfuel, Algolia, and Ilhasoft.
04
Analytics & monitoring tools
Gain key insights into the customer experience with real-time data about team performance, client engagement, and support efficiency.